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Project Management

We take customer care to the next level

Translation quality is important, but we know that our customers expectations go beyond that. Professional consultation, effective communication, smooth transactions and punctual delivery are essential components of successful collaboration. At Translatus, you will be assigned one of our experienced project managers, who will be your personal contact throughout the entire translation process.

Your designated project manager is there to provide information, offer advice, and to establish a foundation of trust for successful cooperation between our customers and the translation team. Your project manager will recommend the appropriate workflow for your project and coordinate the right translators and editors for your target languages and subject areas, as well as DTP specialists and IT experts if required.

All of our project managers are experts in their fields of specialisation and are intimately familiar with the linguistic and cultural characteristics of the Southeastern European countries. Your personal project manager will guide you through each stage of the translation process, from the initial consultation to the delivery of the final product. That way, you always have a contact person who is up to date on the current status of your order. Your project manager ensures that the translated documents meet our high quality standards and are delivered to you on time, every time.

Keep track with our modern customer portal

To help us process your translations even more efficiently, we utilise a modern project management tool called Plunet BusinessManager. Our customers, too, may take advantage of this user-friendly collaboration platform. Plunet BusinessManager is a web-based program that provides easy access to project files for all team members involved in a specific translation project. This allows our project managers – and you – to keep an eye on the progress of your order, promoting transparency and an overall smooth transaction.

Our project managers will be happy to tell you more about the advantages of using our BusinessManager.